DEFINITIONS
Us, the company: PurusTech
You, Client, Customer: Is the person or entity that uses our services
Evaluation period: This is the time frame given to check the condition of the goods, after receiving, which is 5 days by default.
Manufacturing defect: This is any defect in goods, including all their parts & firmware, that is caused prior to delivery to the client.
RETURNS
The received goods could be returned for a full refund only if the following conditions apply:
- Within the “evaluation period”
- The goods showing any “Manufacturing defect”, or not matching specifications
After the evaluation period is finished, our standard warranty policy applies
WARRANTY
All products supplied by us come with 3rd party 1Year Warranty from the manufacturers against manufacturing defects.
If any manufacturing defect is detected within the warranty period, The affected part would be eligible for repair or replacement with the same model or better
EXCLUSIONS:
Warranty is void if the part was operated outside its specified operating conditions, like temperature, humidity, or unstable power source to mention some.
Also, a software or programming warranty is void if the client has “Admin” level access. Which leaves any programming changes on users who have Admin level access.
OTHER CASES:
For any other cases that are not covered by the above, please contact us at contact@purus.pk
